orbis://terms
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[boot]version=3.0 · updated=2026-08-21 · operator=solvent-globalok
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Terms of Service
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These Terms of Service form a binding agreement between Solvent Global Ltd and the business entity that accesses or uses Orbis. They govern access to the platform, the fees payable for it, the rules that apply to outreach conducted through it, and the allocation of risk between us. By creating an account, clicking to accept, or using the Service, you accept these Terms in full. If you do not accept them, do not use the Service.
operatorSolvent Global Ltdversion3.0updated2026-08-21contactlegal@orbis.run
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SEC.01
Parties and acceptance
company.md
- company
- Solvent Global Ltd
- company number
- 15003424
- jurisdiction
- England and Wales
- registered office
- 100 Bishopsgate, 19th Floor
- city
- London, EC2N 4AG
- contact
- legal@orbis.run
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1.1 Solvent Global Ltd ("Solvent Global", "we", "us", "our") operates the Orbis platform. "You" and "Customer" mean the business entity accessing the Service and each individual acting on its behalf, who warrants that they are authorised to bind that entity to these Terms.
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1.2 Order of precedence. Where you have executed a separate written order form or master agreement with us, that document prevails over these Terms to the extent of any conflict. Otherwise these Terms, together with our Privacy Policy and any plan or pricing page incorporated by reference, are the entire agreement between us.
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1.3 Amendment. We may amend these Terms by posting an updated version with a new version number and date. Where a change materially reduces your rights we will give notice by email or in-product before it takes effect. Continued use after the effective date is acceptance. If you do not accept a change, your remedy is to stop using the Service and terminate under SEC.18.
SEC.02
Definitions
-"Service" means the Orbis platform, website, APIs, documentation, and any feature or output we make available.
-"Customer Data" means data you upload, import, connect, or generate through the Service, including contact lists, campaign copy, mailbox content, and account settings.
-"Orbis Data" means business contact records, matches, scores, enrichment, and verification results that we compile and surface through the Service.
-"Send" means one outbound email dispatched through the Service to one recipient address, whether initiated manually or autonomously.
-"Credits" means the prepaid or wallet balance from which Sends and other metered actions are charged.
-"Autopilot" means the autonomous mode in which the Service researches, matches, drafts, sends, and replies on your behalf under the settings you configure.
SEC.03
Eligibility and accounts
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3.1 Business-to-business only. Orbis is offered exclusively to businesses, professionals, and other organisations acting in the course of a trade, business, craft, or profession. By using it you confirm you are acting solely for business purposes and that you are not a "consumer" within the meaning of the Consumer Rights Act 2015 or equivalent legislation.
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3.2 Age and authority. You must be at least 18 and have authority to bind the entity you represent. You must provide accurate registration information and keep it current.
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3.3 Account security. You are responsible for all activity under your account, for the security of your credentials and one-time codes, and for the acts and omissions of every user you permit to access it. Notify us immediately at security@orbis.run of any suspected unauthorised access.
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3.4 Verification. We may require verification of your identity, business, payment method, or sending domains before or during use, and may condition continued access on it. We operate a card-verification gate on new accounts and may re-verify a payment method periodically. Failure to complete verification within the stated window may result in suspension.
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3.5 Suspension and refusal. We may suspend, restrict, or terminate access, remove data, or refuse service at our discretion where we reasonably suspect a breach of these Terms, a risk to our sending infrastructure or other customers, a legal or regulatory risk, or non-payment.
SEC.04
The Service
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4.1 Licence. Subject to these Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service for your internal business purposes during the term.
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4.2 "As is" and evolving. The Service, together with all results, credits, scores, matches, drafts, and enrichment and verification output, is provided on an "as is" and "as available" basis. We may add, change, suspend, degrade, or discontinue any part of the Service, any data source, or any feature at any time, with or without notice.
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4.3 No reliance. Orbis outputs are informational only, are compiled and inferred from third-party and public sources, and may be inaccurate, incomplete, outdated, or mismatched. You acknowledge that it is not reasonable to rely on any output as accurate, complete, or fit for a particular purpose, and that every decision you take on the basis of it is your independent decision alone.
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4.4 Restrictions. You must not, and must not permit anyone to: reverse engineer, decompile, or attempt to derive source code or underlying models; scrape, crawl, or bulk-extract the Service other than through documented interfaces; circumvent rate limits, budgets, credit metering, or access controls; resell, sublicense, or provide the Service to a third party as a bureau or agency service without our written consent; use the Service to build a competing product; or remove proprietary notices.
SEC.05
Fees, credits and billing
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5.1 Per-send model. Fees are charged principally on a per-send basis at the rate shown in the product at the time of use. A hold may be placed on your balance when a send is queued and is settled when the send is confirmed; holds that do not result in a confirmed send are released. Other metered actions, such as enrichment or verification, may be charged separately at the rates displayed.
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5.2 Budgets and auto top-up. You control a daily budget and may enable automatic top-up of your Credit balance. Where auto top-up is enabled you authorise us to charge your payment method for the configured amount whenever your balance falls below the configured threshold, as often as required. Budgets are a spend control, not a guarantee of volume, deliverability, or results.
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5.3 Payment method. You authorise us and our payment processor to charge your stored payment method for all amounts due, including per-send charges, top-ups, subscription fees, and taxes. You must keep a valid payment method on file at all times while your account is active.
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5.4 Taxes. Fees are exclusive of VAT, sales, use, withholding, and similar taxes, which you are responsible for in addition, except taxes on our income. Where you are required to withhold, you must gross up so that we receive the full amount invoiced.
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5.5 Refunds. Except where required by law, fees are non-refundable and Credits are non-refundable and have no cash value. Credits do not expire while an account is in good standing and are forfeited on termination for breach. We may, at our discretion, credit your balance where a charge resulted from a demonstrable fault in the Service.
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5.6 Disputes and chargebacks. Query any charge with billing@orbis.run within 30 days of the invoice or charge date; charges not queried within that period are deemed accepted. Initiating a chargeback without first contacting us is a material breach and may result in immediate suspension and recovery of our costs.
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5.7 Price changes. We may change pricing prospectively. Changes take effect on the date posted and apply to activity after that date; they do not retroactively re-price settled sends.
SEC.06
Non-payment and deletion
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6.1 Failed payments. If a charge fails or a required payment method is missing or invalid, we may pause sending immediately, disable Autopilot, and send you reminder notices. We may retry a failed charge periodically.
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6.2 Escalation and deletion. Where an account remains without a valid payment method or with an unpaid balance, we will notify you of a deletion date. If the position is not cured by that date we may terminate the account and delete its data, subject to records we must retain by law. It is your responsibility to export anything you need before that date.
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6.3 Recovery. You are responsible for our reasonable costs of recovering overdue amounts, including collection and legal fees, and interest may accrue on overdue amounts at the statutory rate.
SEC.07
Acceptable use
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You must use Orbis only for lawful business purposes. You must not use the Service, and must not permit anyone else to use data obtained through it, for any of the following:
✕consumer lookup, stalking, harassment, doxxing, intimidation, or surveillance of any individual
✕any decision regarding a person's eligibility for credit, employment, insurance, housing, education, lending, or any similar benefit, or any other use regulated by the US Fair Credit Reporting Act (FCRA) or equivalent — Orbis is not a consumer reporting agency and its outputs are not "consumer reports"
✕targeting, segmenting, or discriminating on the basis of sensitive or special-category characteristics
✕sending unlawful spam, robocalls, or unsolicited messages where consent or a lawful basis is required and not held
✕reselling, sublicensing, redistributing, or publishing raw personal data or individual contact details
✕promoting adult content, gambling, weapons, controlled substances, malware, phishing, deceptive financial or crypto schemes, or any fraudulent offering
✕impersonating any person or organisation, forging headers, or misrepresenting the origin or nature of a message
✕uploading special category data, government identifiers, payment card numbers, or health records
✕any unlawful, deceptive, infringing, or rights-violating activity, or any activity prohibited by our contract with you
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Sole responsibility. Any prohibited, unlawful, or non-compliant use is a material breach committed by you alone. You — not Solvent Global — bear full responsibility and liability for it, and we may suspend or terminate immediately without refund.
SEC.08
Customer compliance obligations
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8.1 You warrant that you will comply with all laws applicable to your use of the Service and of any data, including the UK GDPR, EU GDPR and ePrivacy rules, the US CAN-SPAM Act, Canada's CASL, the Telephone Consumer Protection Act where relevant, and all state privacy and marketing laws in each jurisdiction in which you operate or contact any person.
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8.2 Specifically, you must: establish and document a lawful basis for your processing and outreach; honour every unsubscribe, opt-out, and do-not-contact request promptly and maintain suppression lists; include accurate sender identification and a valid postal address where required; not use deceptive subject lines or headers; verify accuracy before relying on any record; and obtain every consent, authorisation, or permission required before contacting any person by email, telephone, SMS, messaging, advertising, or any other channel.
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8.3 We do not provide legal advice. Nothing in the Service, this page, or any communication from us is legal advice, and you may not rely on it as such.
SEC.09
Sender of record and automation
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9.1 You are the sender. Messages sent through Orbis are sent from your domains and mailboxes, in your name, on your behalf. You are the sender of record for every message and are solely responsible for its content, its recipients, and its legal compliance, including messages composed or dispatched autonomously by Autopilot and automatic replies generated on your behalf.
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9.2 Autonomous operation. Autopilot acts within the settings and budgets you configure. You acknowledge that automated generation can produce content that is inaccurate, off-brand, or unsuitable, that you are able to review, pause, and disable it at any time, and that you accept the risk of operating it. We provide visibility tooling and notifications, but the obligation to supervise your own outreach remains yours.
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9.3 Deliverability. Sending reputation depends on factors outside our control, including your domain history, content, list quality, and the policies of receiving providers. We make no guarantee of inbox placement, open rates, reply rates, meetings, or revenue, and we may throttle or pause sending to protect shared infrastructure.
SEC.10
Customer data and privacy
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10.1 Ownership. As between the parties, you retain all rights in Customer Data and we retain all rights in Orbis Data and the Service. You grant us a worldwide, non-exclusive, royalty-free licence to host, process, transmit, display, and create derivative works of Customer Data solely to provide, secure, and support the Service.
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10.2 Warranty. You warrant that you have all rights, consents, and lawful bases necessary for us to process Customer Data as contemplated by these Terms, and that doing so will not infringe any third-party right or breach any law.
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10.3 Roles and DPA. We act as processor in respect of Customer Data and controller in respect of Orbis Data and our own account and billing data, as described in our Privacy Policy. Our standard data processing agreement is available from legal@orbis.run and, where executed, is incorporated into these Terms.
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10.4 Aggregated data. We may generate and use aggregated or de-identified statistics derived from use of the Service, provided they do not identify you, any user, or any individual, for benchmarking, security, and product improvement.
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10.5 Feedback. If you give us suggestions or feedback, we may use them without restriction or obligation to you.
SEC.11
Intellectual property
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The Service, its software, models, prompts, interfaces, documentation, Orbis Data, and all trade marks and branding are owned by Solvent Global or its licensors and are protected by intellectual property law. No rights are granted except those expressly stated. You must not use our name, logo, or branding without our prior written consent, except to identify Orbis factually as a tool you use.
SEC.12
Confidentiality
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Each party may receive information the other designates as confidential or that would reasonably be understood as confidential ("Confidential Information"). The receiving party will use it only to perform under these Terms, protect it with at least reasonable care, and disclose it only to personnel and advisers with a need to know who are bound by equivalent obligations. These duties do not apply to information that is public through no breach, independently developed, or rightfully received from a third party, and do not prevent disclosure required by law provided the other party is given notice where lawful. Obligations survive for three years after termination, and indefinitely for trade secrets.
SEC.13
Third-party services
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The Service integrates with third parties including email providers, sending and warm-up infrastructure, verification and enrichment providers, model providers, and payment processors. Your use of a connected third-party service is governed by that provider's own terms, and you are responsible for maintaining your accounts and permissions with it. We are not responsible for the availability, accuracy, acts, or omissions of any third party, and a change or outage in a third-party service may change or interrupt features of Orbis without liability to us.
SEC.14
Availability and support
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We aim to keep the Service available and to respond to support requests within one business day, but we do not offer a service level agreement, uptime commitment, or credit regime unless one is stated in a signed order form. We may perform maintenance, including at short notice where necessary for security or stability, and may impose rate limits and fair-use thresholds.
SEC.15
Disclaimers and warranties
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15.1 To the fullest extent permitted by law, Solvent Global disclaims all warranties, conditions, representations, and terms of any kind, whether express, implied, statutory, or otherwise, including any implied warranties or conditions of satisfactory quality, merchantability, fitness for a particular purpose, accuracy, non-infringement, and quiet enjoyment.
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15.2 We do not warrant that the Service or any data will be accurate, complete, current, uninterrupted, secure, error-free, or fit for any purpose. All Orbis Data may contain errors, omissions, and mismatches and is provided without assurance of accuracy.
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15.3 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any other liability applicable law does not permit to be excluded.
SEC.16
Limitation of liability
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16.1 Excluded losses. To the fullest extent permitted by law, Solvent Global shall not be liable, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any: (a) loss of profits, revenue, business, contracts, goodwill, or anticipated savings; (b) loss or corruption of data; (c) regulatory fines or penalties incurred by you; (d) claims brought against you by any third party or individual; or (e) any indirect, special, incidental, consequential, or punitive loss, in each case even if advised of the possibility.
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16.2 Aggregate cap. Subject to SEC.15.3, our total aggregate liability arising out of or in connection with the Service and these Terms shall not exceed the total fees actually paid by you to Solvent Global in the three (3) months immediately preceding the event giving rise to the claim.
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16.3 Allocation of risk. You acknowledge that these limitations are a reasonable allocation of risk, are reflected in the price of the Service, and are fundamental to the basis on which we make Orbis available to you.
SEC.17
Indemnity
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You shall defend, indemnify, and hold harmless Solvent Global, its affiliates, and their respective officers, directors, employees, and agents from and against all claims, demands, actions, proceedings, losses, damages, liabilities, fines, penalties, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Service or any data obtained through it; (b) your breach of these Terms; (c) your outreach, marketing, or contact activity, including messages sent autonomously on your behalf; (d) your processing of personal data or failure to hold a lawful basis, consent, or authorisation; or (e) any claim by an individual or regulator relating to your use. This indemnity survives termination.
SEC.18
Term, termination and export
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18.1 Term. These Terms apply from your first use of the Service and continue until terminated.
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18.2 Termination by you. You may terminate at any time by closing your account. Sends already dispatched, holds already settled, and fees already incurred remain payable and are not refunded.
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18.3 Termination by us. We may terminate or suspend immediately for material breach, non-payment, legal or security risk, or abuse of the Service, and on 30 days' notice for convenience.
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18.4 Effect and export. On termination your licence ends and access is withdrawn. Unless we terminate for breach or law requires otherwise, you may request an export of your Customer Data within 30 days of termination; after that period we may delete it in accordance with our retention schedule.
SEC.19
General
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19.1 Force majeure. Neither party is liable for failure or delay caused by events beyond its reasonable control, including outages of upstream providers, network failures, acts of government, and industrial action.
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19.2 Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign to an affiliate or in connection with a merger, acquisition, financing, or sale of assets.
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19.3 Notices. We give notice by email to your account address or in-product; you give notice to legal@orbis.run and, where formal, also by post to our registered office. Notice is deemed received on the next business day.
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19.4 Independent contractors. The parties are independent contractors. Nothing creates a partnership, joint venture, agency, or employment relationship.
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19.5 Waiver and severability. A failure to enforce a provision is not a waiver of it. If any provision (or part) is held invalid, unlawful, or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, severed, and the remaining provisions continue in full force.
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19.6 Survival. Sections 4.3, 5, 7, 8, 10, 11, 12, 15, 16, 17, 19, and 20 survive termination or expiry.
SEC.20
Governing law and disputes
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20.1 These Terms and any dispute or claim (including non-contractual disputes) arising out of or in connection with them, the Service, or any data are governed by the laws of England and Wales.
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20.2 The courts of England and Wales shall have exclusive jurisdiction to settle any such dispute, and you irrevocably submit to that jurisdiction and waive any objection to venue.
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20.3 Good-faith resolution. Before commencing proceedings, each party will raise the dispute in writing to the other and attempt in good faith to resolve it within 30 days. This does not prevent either party seeking urgent injunctive relief.
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20.4 Time bar. To the fullest extent permitted by law, any claim against Solvent Global must be brought within twelve (12) months of the date the cause of action arose, failing which it is irrevocably waived.
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20.5 No third-party rights. A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.
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