Contact

Name: Orbis
Brand: Orbis

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Orbis is operated by Solvent Global Ltd from London. Every message reaches a person — there is no ticket maze. Use the lane that matches your question and you will get a faster, better answer; if in doubt, use the form and we will route it.

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generalhello@orbis.runhoursMon–Fri, 09:00–18:00 GMTfirst responsewithin 1 business day

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Where to write

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routes.md

sales & pilots: sales@orbis.run
product support: support@orbis.run
billing & invoices: billing@orbis.run
legal, contracts, DPAs: legal@orbis.run
privacy & data rights: privacy@orbis.run
security disclosure: security@orbis.run
press & partnerships: hello@orbis.run

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For account-specific support, include the email address on the account, the campaign name, and the approximate time the issue occurred. For billing queries, include the invoice reference or the date and amount of the charge. That single step usually removes a round trip.

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Send a message

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Pick a topic and write to us here. You will receive an immediate confirmation by email, and a reply from the team that owns that queue.

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Company details

company.md

trading name: Orbis
legal entity: Solvent Global Ltd
company number: 15003424
jurisdiction: England and Wales
registered office: 100 Bishopsgate, 19th Floor
city: London, EC2N 4AG
country: United Kingdom

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Formal legal notices should be sent to legal@orbis.run and, where service by post is required, to the registered office above.

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Security disclosure

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If you believe you have found a vulnerability, email security@orbis.run with steps to reproduce and any supporting evidence. We acknowledge reports within 24 hours, keep you updated while we investigate, and will not pursue legal action against good-faith research that avoids privacy violations, data destruction, and service degradation. Please do not disclose publicly until we have confirmed a fix.

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Privacy and data rights

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To access, correct, or delete personal information we hold — whether or not you are a customer — use the removal form on our Privacy Policy page or email privacy@orbis.run. Removal is free, we confirm by email, and requests are completed within 2 to 4 weeks. Our Privacy Policy sets out the full detail, and our Terms of Service govern use of the platform.

021-Privacy Policy — orbis.run/privacy

021-Terms of Service — orbis.run/terms

021-Security overview — orbis.run/security

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Response times

sla.md

sales: same business day
support: within 1 business day
billing: within 1 business day
legal: within 5 business days
privacy requests: acknowledged in 10 days, completed in 2–4 weeks
security reports: acknowledged within 24 hours

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These are our operating targets rather than a contractual service level. Contractual service levels, where they apply, are set out in a signed order form.

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